TERMS OR SERVICE
These Terms of Service govern all purchases made on the aerøne.com website, operated by Imperium Trade PR, Aerøne brand, with its registered seat at Nevesinjska 12, Vranje, Serbia, company registration number 68209331, tax number 115241096, and activity code 4791 – retail sale via mail order or via Internet. Imperium Trade PR is not registered in the VAT system (PDV) of the Republic of Serbia and does not charge VAT on any purchase. For any inquiries, customers may contact us by email at support@dashboard-aø.com or by phone at +1 585 466 0277.
By placing an order on aerøne.com, the customer confirms that they have read, understood, and agreed to these Terms of Service. The customer also confirms that they are at least 18 years of age and legally authorized to use a payment card to complete the purchase. All purchases are made in guest mode, and no customer account is created.
Products offered on aerøne.com include clothing, phone cases, speakers, and sport electronics such as earphones and earpods. All prices are displayed in Serbian dinars (RSD) and do not include VAT, as Imperium Trade PR is not a VAT-registered entity. Shipping costs are added separately at checkout and displayed before the order is completed.
All payments are processed in the official currency of the Republic of Serbia – Serbian dinar (RSD). The amount charged to your credit or debit card will be converted from the product price listed in Euro into Serbian dinars according to the current exchange rate of the National Bank of Serbia. When your card is charged, the amount may be converted by your card issuer into your local currency according to the card association’s exchange rate. As a result of this conversion, there may be a slight difference between the amount displayed on our website and the amount charged to your card.
Payment is accepted exclusively by credit and debit cards through CorvusPay, our secure online payment processor. We do not redirect customers to an external payment page; instead, our checkout uses the CorvusPay secure payment form integrated directly on our website through an embedded iFrame. Card data is entered directly into the CorvusPay system and never passes through or becomes accessible to our servers or employees. All card information is encrypted using SSL and PKI security standards.
While conducting payments on our webshop you are using CorvusPay, an advanced system for secure acceptance of credit cards on the Internet. CorvusPay system ensures complete privacy of your credit card and personal data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe. The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140-2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance with the PCI DSS Level 1 standard, the highest security standard of the payment card industry. Payments made by cards enrolled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password. All information collected by CorvusPay is considered a secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully secure and its privacy is guaranteed by state-of-the-art safeguard mechanisms.
Delivery is available domestically within Serbia and internationally. Estimated delivery times are as follows: for orders to the United States, delivery is estimated at seven to fourteen working days; for all other domestic and international shipments, delivery is estimated at fourteen to twenty working days. Delivery times are estimates and may vary depending on customs procedures, local postal policies, and courier bandwidth. Shipping restrictions apply, and orders cannot be shipped to countries under geopolitical limitations such as North Korea, as well as any destinations restricted by international regulations or shipping carriers.
Customers may submit a complaint regarding any purchased product if they believe the item is defective, damaged, or not in accordance with the order. Complaints must be sent to support@dashboard-aø.com and must include a description of the problem and the order confirmation. Upon receiving the complaint, Imperium Trade PR will review the case and provide a response within a reasonable time frame, in line with applicable consumer protection regulations. If the complaint is approved, the customer will be offered an appropriate solution, which may include repair, replacement, price reduction, or a refund, depending on the nature of the issue. All approved complaints and returns are handled in accordance with our Refund Policy and applicable laws.
Customers may request a refund within fourteen days of receiving the product. Refunds requested within this period are processed without questions asked, and the return shipping costs are covered by Imperium Trade PR. Customers who wish to exchange a product may do so only within twenty-four hours of placing the order. After this period, exchange requests cannot be accepted, and customers who still wish to change their order will be directed to request a refund instead.
In the case of returning goods and issuing a refund to a customer who previously paid using any payment card, whether partially or in full and regardless of the reason for the return, Imperium Trade PR is required to process the refund exclusively through VISA, EC/MC, Maestro, Amex, or Dina payment methods. This means that the bank, upon the seller’s request, will return the funds only to the account of the cardholder. Cash refunds are not permitted.
Refund requests submitted after fourteen days from the delivery date will be handled at the discretion of Imperium Trade PR. Such refunds are not guaranteed, and if approved, the customer is responsible for covering the return shipping costs. All refunds are issued exclusively to the original payment card used for the purchase. The customer is required to return the product after a refund has been approved. Failure to return the product will result in a permanent ban from making future purchases on aerøne.com.
To complete an order, we collect only the personal data necessary for processing and delivery, including the customer’s name, surname, address, email address, and phone number if required for delivery purposes. Payment information is processed exclusively by CorvusPay and is not stored by us. Personal data is shared only with CorvusPay for payment processing and with the delivery company responsible for transporting the package. No other third parties receive customer information. We retain data only as long as necessary for legal, accounting, and operational purposes and in accordance with our Privacy Policy. We follow appropriate safeguards when processing the personal data of EU customers in line with GDPR requirements.
Imperium Trade PR reserves the right to update or modify these Terms of Service at any time. Changes take effect once published on aerøne.com. Customers are encouraged to review the Terms before completing a purchase.
These Terms of Service are governed by and construed in accordance with the laws of the Republic of Serbia. In the event of any dispute arising from or related to a purchase, the use of our website, or the interpretation of these Terms, the customer agrees that the competent court in the Republic of Serbia shall have exclusive jurisdiction. By completing a purchase on aerøne.com, the customer confirms that they have read, understood, and fully accept these Terms of Service.